Warranty Policy

The Vivid Labs 60-Day Warranty Policy provides customers with protection against manufacturing defects and functional issues for up to 60 days from the date of purchase. This policy outlines what’s covered, how to submit a claim with video proof, and the process for receiving a replacement or repair. It ensures peace of mind and reinforces our commitment to product quality and customer satisfaction.
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How to Submit Video Proof

1. Record a clear video showing the issue with your device (lighting, sound, and steps taken to replicate the problem).
2. Include your order number and the full device in the frame.
3. Upload the video to Google Drive, Dropbox, or YouTube (unlisted).
4. Email the link to: warranty@vividlabs.co with subject line:
   Warranty Claim – Order #XXXXX

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