EVERYTHING TO KNOW ABOUT US?
VIVID LABS is a Miami-based consumer electronics company focused on advancing precision thermal devices for legal aromatherapy use. Our flagship PocketDabber™ combines a precision CNC-machined aluminum body, a proprietary magnetic sliding mechanism that makes repeated loading quick and easier, and replaceable ceramic heating bowls that let you refresh the heating core without replacing an entire chamber. Founded in 2020, VIVID LABS designs for people who value advanced engineering and reliable performance. About Us
PocketDabber is a portable thermal device designed for compatible aromatherapy concentrates. It combines a magnetic sliding closure, single-button control with vibration feedback, and a replaceable 99% alumina ceramic bowl. The goal is a straightforward experience from loading through maintenance.
Yes. Slide the magnetic closure open, load a small amount of compatible aromatherapy concentrate into the ceramic bowl, and slide it closed. One button controls the device, with vibration feedback during operation. When residue builds up, remove and replace the ceramic heating bowl—there’s no need to take apart the device or replace the entire chamber.
1. Powering On/Off:
Press the power button 5 times rapidly to turn the device on. Repeat the same action to turn it off when you’re finished.
2. Heating Up:
To begin heating, press and hold the power button. The device will start warming up.
3. Loading Your Ceramic Heating Bowl:
Use a small, grain-sized amount of your solid or semi-solid aromatherapy essential oil concentrate. Carefully place it into the bowl once the device has reached the desired temperature.
4. Proper Handling:
Hold the PocketDabber upright while in use. This helps ensure optimal performance and airflow.
5. Replacing the Ceramic Bowl:
Allow the ceramic bowl to cool completely before removing it. Once cooled, you can replace it with a new one if needed.
6. Cleaning:
Once the device has cooled, use the provided alcohol wipes to clean the cermic bowl , the ceramic insulator, the metal connectors, the sliding mechanism, and any other parts of the device impacted by aromatherapy use; to ensuring a fresh and flavorful experience each session.
7. Charging:
Use the provided charger to replenish the battery. For best results, charge the device fully before and after extended periods of use.
Please refer to the USER MANUAL get the most out of your PocketDabber experience.
PocketDabber is designed to be compatible with aromatherapy essential-oil formulations. It works across a range of thicknesses and consistencies, from softer flowing oils to denser, more resin-like formulations, while maintaining fast, consistent heating. For best performance, use only high-quality essential-oil formulations suitable for controlled heating and follow the recommended loading guidelines.
Traditional thermal devices are notoriously difficult to clean, this is not the case with the PocketDabber, which uses simple replaceable ceramic heaters making cleaning a breeze.
Once the device has cooled, remove the ceramic heating bowl using the small Metal Tool provided in the product packaging, which can be replaced by inserting the tool into the 2 holes in the back of the device. Clean the bowl and impacted areas of the device with isopropyl alcohol to eliminate any residue. You can also replace the ceramic heating bowl with the included spare bowls as necessary, or whenever you notice burned material, or simply want to maintain the best possible flavor and experience.
When the bowl is removed, use the provided isopropyl alcohol wipes to clean the sliding lid and the zirconia ceramic insulator, making sure to remove any leftover residual material before reassembling the device.
A full charge typically takes under 1 hours, depending on the charging brick output. For best results and battery health, it’s recommended to let the device fully before initial use.
Our Shipping Policy lists typical fulfillment timing and estimates delivery at about 2–3 business days from order to arrival for domestic orders. Timing depends on when an order is placed, fulfillment, and carrier transit. Once your order is fulfilled, you’ll receive a tracking number by email.
You can also track your order here: ORDER TRACKING
An unused device purchased directly from VIVID LABS may be eligible for return within 14 days of purchase. Contact support@vividlabsusa.com for authorization before sending it back. The device, accessories, documentation, and packaging must meet the conditions in our Return Policy. A 20% restocking fee applies, and the customer pays return shipping. Used devices are not eligible for return.
VIVID LABS publishes a 60-day limited warranty for manufacturing defects and functional issues. Coverage has exclusions, including damage from misuse or unauthorized modification. Review the Warranty Policy for the terms and claim instructions.
No. VIVID LABS currently ships within the United States only. The published Shipping Policy also excludes P.O. boxes and APO/FPO addresses.
Yes, we welcome inquiries from retailers and those interested in bulk orders. Please visit our Whole Sale Inquiry page.
Still have a question?
Order Tracking:
USER MANUAL:
NEED HELP WITH YOUR DEVICE?
1. Make sure the bowl is fully inserted and aligned properly.
2. Confirm the device is fully charged.
3. Clean the metal contact points inside the device using a dry cotton swab and alcohol.
If the problem continues, adjust the connector using the steps below.
1. Remove the bowl from the device.
2. Locate the metal contact pins inside the zirconia ceramic insulator (where the bowl is plugged into the device).
3. Use a small precision screwdriver or small metal pick to adjust the contact pins to ensure full travel and electrical contact with the heater.
4. Reinsert the bowl firmly and test the device.
Try a different USB-C cable and wall adapter (5V/2A or higher).
Inspect the charging port for dust, lint, or residue and clean gently if needed.
Remove the bowl from the device, wait 5 seconds, and then plug it in to reset the protection circuit.
If the issue persists, please contact support
Remove the bowl and inspect it for any residue on the bottom contact surface.
Clean both the bowl contact pins and the contact pins inside the device with a cotton swab and isopropyl alcohol.
Let all components dry completely before use to avoid fire hazard.
Reinsert the bowl until it clicks securely. If available, try a different bowl to test for hardware-related issues.
After inserting a new or cleaned bowl, plug the device into the charger briefly to reinitialize its internal logic.
If there’s no response, remove the bowl again, wait 10 seconds, and reinsert it firmly.
Make sure the device is charged and the bowl is fully seated. If heating remains unusually slow, let it cool and try another bowl. Contact support if the issue continues.
